Returns & Exchanges

We want you to love your Jones Road products as much as we do, but if you are not completely satisfied, we offer a 30-day window for returns and exchanges. Please ensure items are in their original packaging and have been gently used to qualify for a full refund.

Return Process

• 1.
  Start Your Return

  Visit our online returns portal and enter your order number and zip code to locate your purchase.

• 2.
  Select Your Items

  Choose the specific products you wish to return or exchange and provide a brief reason for the feedback.

• 3.
  Print and Ship

  Generate your prepaid shipping label, securely pack your items, and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.