Frequently Asked Questions

Everything you need to know about Jones Road beauty and your orders.

Where does Jones Road Beauty ship?

Currently, we ship to the United States, Canada, the United Kingdom, and select countries in Europe. We are working hard to expand our global reach soon.

What is your return policy?

We want you to love your products. If you are not satisfied, you can return your items within 30 days of purchase for a full refund, excluding shipping costs.

Are Jones Road products clean and cruelty-free?

Yes. We follow a strict 'clean' standard, meaning we eliminate over 2,700 potentially harmful ingredients. We are also proud to be a 100% cruelty-free brand.

How can I find my perfect shade?

You can take our online Shade Finder quiz or reach out to our customer support team with a photo of yourself in natural light for a personalized recommendation.

Can I change or cancel my order after it's placed?

Because we aim to process orders as quickly as possible, we have a very limited window for changes. Please contact us immediately, and we will do our best to assist.

How do I track my shipment?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.